Patient Services Specialist

Presbyterian Healthcare Services; Rio Rancho (NM); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Job summary

Presbyterian Healthcare Services is seeking a PMG Patient Services Representative to provide exceptional customer service for patients scheduling appointments, referrals, and inquiries across multiple channels. The role emphasizes accuracy in maintaining demographics, timely responses, and adherence to quality standards.

Based at Presbyterian facilities, you will engage with callers and in-person visitors during weekday hours.

Qualifications

• High school/GED diploma.
• 1 year office/business experience.
• Call Center experience preferred.

Responsibilities

• Provide customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics.
• Respond to incoming calls using skill-based routing to meet quality standards and performance metrics; take calls at scheduled times and resolve contacts on first encounter.
• Develop and maintain positive customer/partner relationships; advocate for patients with practitioners; maintain quality in all contacts and audits.

Skills

Call Center experience

Office experience

Education

High school/GED diploma

Job description

Presbyterian Healthcare Services is seeking a PMG Patient Services Representative to provide exceptional customer service for patients scheduling appointments, referrals, and inquiries across multiple channels. The role emphasizes accuracy in maintaining demographics, timely responses, and adherence to quality standards.

Based at Presbyterian facilities, you will engage with callers and in-person visitors during weekday hours.