Patient Services Specialist

Barrow-Brain-and-Spin; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Disability – short/long-term

Life/AD&D

Voluntary life/AD&D

Critical Illness and Accident coverage

Paid Holidays

Next day pay

Job summary

Barrow Brain and Spine is a physician-owned specialty practice in Phoenix, focused on neurosurgery and advanced spine care. We seek a Patient Services Specialist to join our front desk team and deliver an outstanding patient experience.

You will handle patient intake, verify demographics and insurance, collect co-pays, update records in AthenaOne and Phreesia, answer phones, and coordinate with physicians and staff to keep the clinic running smoothly.

Qualifications

• Prior experience in a medical office setting preferred (training offered).
• Greet patients, guests, vendors, and visitors warmly.
• Answer telephones and transfer calls to appropriate staff.
• Maintain accurate and timely patient information in AthenaOne and Phreesia databases.
• Collect co-pays and issue receipts.
• Notify physician office/staff of patient arrivals.

Responsibilities

• Prepare front desk for daily activities.
• Greet patients, guests, vendors, and visitors warmly.
• Ensure patient paperwork, demographics and insurance information are up to date.
• Collect co-pays and issue receipts as needed.
• Notify physician office/staff of patient arrivals and schedule details.
• Maintain patient information in AthenaOne and Phreesia databases.
• Answer phones and route calls to appropriate staff.

Skills

Medical office experience

Greet patients/guests/vendors/visitors

Phone handling

Data entry in AthenaOne/Phreesia

Tools

AthenaOne

Phreesia

Job description

Description

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Our World-Class Team Begins with YOU!

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Requirements

EXPERIENCE:

As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:

• Prior experience in a medical office setting preferred but we are willing to train.
• Prepare front office for daily activities.
• Warmly greet patients, guests, vendors, and visitors
• Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.
• Collects co-pay if necessary and issues receipt.
• Notifies physician office and/or clinic staff of patient arrivals.
• Maintains accurate and timely patient information in Athenaone and Phreesia databases.
• Answer telephones and transfers caller to appropriate staff member
• Help create an extraordinary patient experience!

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays
• Next day pay