Patient Services Specialist

Texas Tech University Health Sciences Center; Odessa (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

TTUHSC is seeking a Patient Services-oriented individual to ensure smooth clinic patient flow, greet and assist patients, and manage scheduling and paperwork before visits. The role includes processing charges and insurance interactions, with potential cash-handling responsibilities.

Ideal candidates have a High School diploma or GED and at least 1 year of customer service or related office experience; preferred candidates may have prior patient services or medical office background.

Qualifications

• A High School diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Responsibilities

• Provide excellent customer service.
• Follow guidelines to provide patient documents accurately.
• Data entry for patient information.
• Responsible for obtaining consents and records to patients.
• Office related experience.

Skills

Customer service

Data entry

Office experience

Cash handling

Education

High School diploma or GED

Job description

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Provide excellent customer service
• Follow guidelines to provide patient documents accurately
• Data entry for patient information
• Responsible for obtaining consents and records to patients
• Office related experience

Required Qualifications

• A High School diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Experience as Patient Services Specialist.
• Experience in a medical office setting.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.