Sr Patient Services Specialist

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 23,000 - 24,000; Full time

Job summary

Texas Tech University Health Sciences Center in Amarillo, TX, seeks a Sr Patient Services Specialist to manage patient flow, scheduling, and front-desk duties. You will handle paperwork before visits, process charges, and file insurance claims while maintaining patient records and ensuring smooth clinic operations.

The role requires strong customer service, accurate data entry, and ability to verify benefits at check-in. Occasional travel up to 25% and day shifts are involved.

Qualifications

• This position requires a high school diploma or equivalent and at least 3 years of customer service or office experience, preferably in healthcare.
• Experience in a healthcare or dental clinic setting is preferred and may substitute for education.

Responsibilities

• Greet patients warmly upon arrival or via phone and guide them through administrative steps.
• Update patient information across multiple systems with accurate data.
• Receive clinic calls and distribute information appropriately.
• Calculate and collect payments for clinic services.
• Verify patient benefits at check-in and schedule appointments.
• Assist with appointment reminders and rescheduling as needed.
• Coordinate schedule information with providers and staff.
• Maintain a professional customer service atmosphere for patients, staff, and providers.

Skills

Customer service

Office tasks

Healthcare setting experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Allscripts/Veradigm PM

Job description

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Requisition ID

45641BR

Optional Attachments

Recommendation/Referral

Travel Required

Up to 25%

Pay Grade Maximum

17.25

Major/Essential Functions

• Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
• Act as the patient's guide and advocate through the administrative details of their clinic visits.
• Identify and update patient information by navigating multiple computer systems and inputting accurate data.
• Receive all incoming calls for the clinic and distribute information accordingly.
• Calculate and collect payment for clinic services.
• Ensure patient benefits have been verified and input accurately upon check-in.
• Schedule patient appointments.
• Assist with appointment reminder calls and missed appointment service recovery.
• Coordinate clinic schedule information with providers and staff.
• Maintain a professional customer service atmosphere for patients, providers, and staff.

Grant Funded?

No

Pay Grade Minimum

16.50

Pay Basis

Hourly

Schedule Details

Monday - Friday, 7:30 to 3:30

Work Location

Amarillo

Preferred Qualifications

• Familiarity with Allscripts/Veradigm PM.
• Experience in a clinic setting, OBGYN preferred.
• English/Spanish bilingual.

Department

Ob Gyn Ama Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Occasional Duties

• May occasionally travel to Canyon to fill in at the front desk.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.