Customer Service Representative (FT- 1.0FTE, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

Bozeman Health is hiring a full-time Customer Service Representative for their Bozeman, MT location. This position requires excellent communication skills to provide effective service to patients and internal departments while managing a high volume of calls daily.

Candidates should have a minimum of six months of customer service experience, proficiency in data entry, and a high school diploma is preferred. The role involves answering queries, making outbound calls, and ensuring a smooth communication flow with patients.

Qualifications

• Six months of customer service experience in a fast-paced environment.
• Proficiency in computer typing and data entry.
• Experience with medical and billing terminology is preferred.

Responsibilities

• Respond to patient inquiries via phone and manage 65-80 calls daily.
• Make outbound calls to patients regarding balances and payment options.
• Screen and route patient calls to the appropriate departments.

Skills

Telephone communication skills

Data entry proficiency

Strong interpersonal skills

Ability to handle multiple tasks

Education

High School Diploma or Equivalent

Job description

## Customer Service Representative (FT- 1.0FTE, Day Shift)Applylocations: Bozeman, MTtime type: Full timeposted on: Posted Todayjob requisition id: R13948**Position Summary:**The Customer Service Representative is responsible for providing effective customer service to patients, internal departments, other medical facilities and resolve customer complaints/concerns. This position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.**Minimum Qualifications:****Required*** Six (6) months of experience serving a large number of customers in a fast-paced environment* Six (6) months of experience using a computer and typing with proficiency and accuracy**Preferred*** High School Diploma or Equivalent* Prior work experience with medical and billing terminology* Prior work experience in healthcare**Essential Job Functions:**In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.* Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day.* Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.* Screen and rout patient calls to other departments efficiently.* Respond to patient questions and needs by utilizing Epic efficiently.* Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.**Knowledge, Skills and Abilities*** Demonstrates sound judgment, patience, and maintains a professional demeanor at all times* Exercises tact, discretion, sensitivity, and maintains confidentiality* Performs essential job functions successfully in a busy and stressful environment* Learns current and new computer applications and office equipment utilized at Bozeman Health* Strong interpersonal, verbal, and written communication skills* Analyzes, organizes, and prioritizes work while meeting multiple deadlines**Schedule Requirements*** This role requires regular and sustained attendance.* The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.* On-call work may be required to respond promptly to organizational, patient, or employee needs.**Physical Requirements**### **Lifting (Rarely – 30 pounds):** Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.### **Sit (Continuously):** Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.### **Stand (Occasionally):** Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.### **Walk (Occasionally):** Walking and moving around within the work area requires good balance and coordination.### **Climb (Rarely):** Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.### **Twist/Bend/Stoop/Kneel (Occasionally):** Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.### **Reach Above Shoulder Level (Occasionally):** Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.### **Push/Pull (Occasionally):** Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.### **Fine-Finger Movements (Continuously):** Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.### **Vision (Continuously):** Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.### **Cognitive Skills (Continuously):** Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.### **Exposures (Rarely):** Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.### **\*Frequency Key:** Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).*The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.*