Patient Services Specialist

Providence; Aberdeen (WA); On-site; USD 35,000 - 48,000; Full time

Job summary

Providence Centralia Hospital seeks a front office support team member to deliver efficient patient-facing services and coordinate internal and external communications. The role requires organizing records and scheduling while supporting care teams in a respectful, patient-centered environment.

Ideal candidates have at least 1 year of customer service experience, some medical setting exposure, and familiarity with electronic medical records.

Qualifications

• 1 year of customer service experience.
• Location at Providence Centralia Hospital.
• Experience in a medical setting preferred.
• Familiarity with EMR systems preferred.

Responsibilities

• Provide efficient front office services to patients.
• Coordinate clinic phone communications among staff, patients, and providers.
• Collect and distribute records accurately via computer or manual systems.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Clerical skills

Phone communications

Education

Two years of community college / business school training

Tools

Electronic Medical Record (EMR)

Job description

This position works under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity. Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff. Participates as a fully engaged member of the care team, by demonstrated commitment to service and compassion for the patients of Providence and their families.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Centralia Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Providence Centralia Hospital
• One (1) yearcustomer service experience.

Preferred Qualifications:

• Coursework/Training - Two years of community college/business school training.
• Coursework/Training- Additional course work in business or health care related subjects.
• One (1) yearexperience working in a medical setting.
• Physician group practice.
• Experience with electronic medical record.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.