Patient Experience Specialist — On-site, Full-Time

Agence PROvidence; Aberdeen (WA); On-site; USD 29,000 - 42,000; Full time

Job summary

Qualifications

• One year of customer service experience.
• Two years of community college/business school training.
• Additional coursework in business or health care related subjects.
• One year experience working in a medical setting.

Responsibilities

• Provide effective and efficient front office services to patients.
• Coordinate internal and external clinic phone communications among staff, patients, and providers.
• Accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems.
• Perform clerical, scheduling, and records activities in support of patients and staff.
• Participate as a fully engaged member of the care team with commitment to service and compassion.

Skills

Customer service

Education

Two years of community college / business school training

Coursework in health care related subjects

Tools

Electronic Medical Records (EMR)

Job description