Patient Services & Scheduling Specialist - RPM & MyChart

Cooper University Health Care; Mantua Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, seeks a Patient Service Representative to be a resource to patients and healthcare teams within the department. The role supports administrative and scheduling needs across Innovative Delivery Programs such as Population Health at Home and Remote Patient Monitoring.

Responsibilities include answering calls, scheduling appointments, checking in/out, preparing charts, activating MyChart, screening for RPM eligibility, and processing RPM devices.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in/check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient’s MyChart account if not active.
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility and enrollment.
• Orders/ships digital RPM devices and confirms patient receipt.
• Maintains privacy and confidentiality for all patients.
• Regularly attends in-services to further develop position and department.
• Performs all related duties or special projects as assigned/required.

Skills

Medical registration experience

Billing experience

Epic experience

Customer service skills

Phone etiquette

Education

High School Diploma or equivalent

Job description

Cooper Norcross Health in Camden, NJ, seeks a Patient Service Representative to be a resource to patients and healthcare teams within the department. The role supports administrative and scheduling needs across Innovative Delivery Programs such as Population Health at Home and Remote Patient Monitoring.

Responsibilities include answering calls, scheduling appointments, checking in/out, preparing charts, activating MyChart, screening for RPM eligibility, and processing RPM devices.