Patient Services & Scheduling Specialist II

Covenant Health; Louisville (TN); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Covenant Health is seeking a Patient Service Representative for Pellissippi Primary Care to support front-desk operations, handle check-out processes, and balance daily receipts. The role emphasizes accurate data capture, appointment scheduling, and basic billing tasks within a busy physician practice.

The ideal candidate has 1 year of medical office experience or strong customer service background, with a high school diploma or GED.

Competenze

• One year of medical office experience with scheduling, collection, and coding (ICD-9/10 and CPT-4) required, or three years customer service experience.
• High school diploma or GED preferred per stated guidelines.

Mansioni

• Maintains established policies and procedures and safety standards.
• Answering telephone calls and routing as needed.
• Records changes in patient information.
• Understanding insurance procedures and participating plans.
• Ensures fee slips reflect correct diagnoses for charge entry.
• Schedules return visits and end-of-day procedures and balances.
• Compiles data for billing personnel.
• Attends meetings and participates in committees as directed.
• Collaborates with patients, physicians, and care team members as part of a team-based approach.
• Follows policies and completes required education; participates in quality initiatives.

Conoscenze

Medical office experience

Appointment scheduling

Billing and coding knowledge

Customer service

Formazione

High school diploma or GED

Strumenti

Billing software

EMR system

Descrizione del lavoro

Covenant Health is seeking a Patient Service Representative for Pellissippi Primary Care to support front-desk operations, handle check-out processes, and balance daily receipts. The role emphasizes accurate data capture, appointment scheduling, and basic billing tasks within a busy physician practice.

The ideal candidate has 1 year of medical office experience or strong customer service background, with a high school diploma or GED.