PATIENT SERVICE REP II

Covenant Health; Louisville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Covenant Health is seeking a Patient Service Representative for Pellissippi Primary Care to support front-desk operations, handle check-out processes, and balance daily receipts. The role emphasizes accurate data capture, appointment scheduling, and basic billing tasks within a busy physician practice.

The ideal candidate has 1 year of medical office experience or strong customer service background, with a high school diploma or GED.

Qualifications

• One year of medical office experience with scheduling, collection, and coding (ICD-9/10 and CPT-4) required, or three years customer service experience.
• High school diploma or GED preferred per stated guidelines.

Responsibilities

• Maintains established policies and procedures and safety standards.
• Answering telephone calls and routing as needed.
• Records changes in patient information.
• Understanding insurance procedures and participating plans.
• Ensures fee slips reflect correct diagnoses for charge entry.
• Schedules return visits and end-of-day procedures and balances.
• Compiles data for billing personnel.
• Attends meetings and participates in committees as directed.
• Collaborates with patients, physicians, and care team members as part of a team-based approach.
• Follows policies and completes required education; participates in quality initiatives.

Skills

Medical office experience

Appointment scheduling

Billing and coding knowledge

Customer service

Education

High school diploma or GED

Tools

Billing software

EMR system

Job description

Overview

Patient Service Representative, Pellissippi Primary Care

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview:

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:

None