Advertised Title Patient Service Representative, Parkway Cardiology

Covenant Health; Harriman (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Covenant Health in Harriman, TN, is seeking a Patient Service Representative for Parkway Cardiology. This PRN/Occ, variable hours per pay period role focuses on checkout operations, data collection, and balancing accounts at day end.

You will work with patients, physicians, and care teams to ensure accurate information and smooth billing. The position requires experience in medical office settings with scheduling, encounter forms, and basic coding knowledge; HS diploma or GED preferred.

Qualifications

• 1 year medical office experience with scheduling, collection, and CPT-4 coding (charge entry) or 3+ years of customer-facing experience.
• High school diploma or GED preferred.

Responsibilities

• Provide administrative coverage for patient service functions related to check-out operations.
• Collect and process encounter form data and balance payments for services rendered.
• Balance work and computer at end of day.
• Answer telephone calls and route as needed.
• Update and record changes in patient information.
• Understand insurance procedures and plan participation.
• Ensure fee slips reflect correct procedures and diagnoses for charge entry.
• Schedule return visits and end-of-day procedures; balance tasks.
• Compile data for billing personnel.
• Participate in meetings and quality improvement initiatives as directed.
• Collaborate with patients, physicians, and care team members as part of a team-based approach.

Skills

Appointment scheduling

Charge entry

Customer service

Education

HS diploma or GED

Job description

Overview

Patient Service Representative, Parkway Cardiology

PRN/OCC, Variable Hours Per Pay Period

Covenant Medical Group Overview:

Covenant Medical Groupis the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team deliversexpertiseacross a broad spectrum of specialtiesfrom primary careand walk-in clinics topreventive medicineandadvanced surgical andsubspecialty services.We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:

None