Patient Service Specialist: Checkout, Scheduling & Billing

Covenant Health; Dossett (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

C Covenant Health’s Covenant Medical Group is seeking a dedicated Patient Service Representative for Oliver Springs Family Physicians. This full-time role (day shift) supports check-out operations, balances daily work, and collects encounter form data with a focus on accurate patient information and billing accuracy.

The position collaborates with patients, physicians, and care teams to ensure smooth scheduling, billing, and care coordination.

Qualifications

• 1 year of medical office experience with scheduling, billing/coding (ICD-9/10, CPT-4) required, OR 3 years of total customer-facing/customer service experience.
• Minimum education is not specified; HS diploma or GED is preferred but not required.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Job description

C Covenant Health’s Covenant Medical Group is seeking a dedicated Patient Service Representative for Oliver Springs Family Physicians. This full-time role (day shift) supports check-out operations, balances daily work, and collects encounter form data with a focus on accurate patient information and billing accuracy.

The position collaborates with patients, physicians, and care teams to ensure smooth scheduling, billing, and care coordination.