Patient Services & Scheduling Specialist (FT)

bronsonhg; Kalamazoo (MI); On-site; USD 29,000 - 38,000; Full time

Job summary

Bronson Urology Kalamazoo is seeking a Practice Support Assistant to perform patient check-in, scheduling, file retrieval and general clerical tasks. The role requires a high school diploma or GED and 3–6 months of related experience, with preferred familiarity with medical insurance and hospital software.

The position is full-time, Monday–Friday with 7am–5pm shifts and provides routine support within a busy urology practice. Excellent customer service and confidentiality are essential.

Qualifications

• High school diploma or GED; 3–6 months related experience.
• Experience with medical insurance preferred.
• Proficient in organization and filing; able to multi-task.
• Excellent verbal and written communication.
• Maintain confidentiality of patient information.

Responsibilities

• Answer phones and greet patients; schedule appointments and check-in.
• Prepare and retrieve files; direct calls and emails.
• Enter charges/payments in MISYS/Tiger or similar system.
• Process patient demographics and insurance information accurately.
• Collect co-pays; verify insurance details using verification systems.
• Maintain patient records per required standards and confidentiality.

Skills

Customer service

Data entry

Phone etiquette

Microsoft Office

Confidentiality

Education

High school diploma or GED

Tools

MISYS/Tiger

Practice management system

Job description

Bronson Urology Kalamazoo is seeking a Practice Support Assistant to perform patient check-in, scheduling, file retrieval and general clerical tasks. The role requires a high school diploma or GED and 3–6 months of related experience, with preferred familiarity with medical insurance and hospital software.

The position is full-time, Monday–Friday with 7am–5pm shifts and provides routine support within a busy urology practice. Excellent customer service and confidentiality are essential.