Patient Services & Scheduling Specialist

Children's Hospital of Philadelphia; Weldon (PA); On-site; USD 29,000 - 36,000; Full time

Job summary

Children's Hospital of Philadelphia Abington Specialty Care seeks a Patient Services Representative to greet patients, gather demographic and insurance data, collect payments, and balance daily services. You will schedule appointments, verify eligibility, and obtain referrals per guidelines.

The role requires EPIC system use, strong communication skills, and adherence to HIPAA. It includes phone support, triage tasks, and administrative duties to ensure timely, quality care for families.

Qualifications

• High School Diploma or GED required.
• At least 1 year of patient services/healthcare experience preferred.
• Experience in healthcare registration or medical records is a plus.

Responsibilities

• Greet patients and families and provide courteous service.
• Perform EPIC check-in/check-out and enter demographics/insurance accurately.
• Reconcile daily payments and manage insurance referrals/authorizations.
• Answer phones promptly and triage calls as needed.
• Support scheduling, records handling, and HIPAA compliance.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Education

High School Diploma / GED

Tools

EPIC

Job description

Children's Hospital of Philadelphia Abington Specialty Care seeks a Patient Services Representative to greet patients, gather demographic and insurance data, collect payments, and balance daily services. You will schedule appointments, verify eligibility, and obtain referrals per guidelines.

The role requires EPIC system use, strong communication skills, and adherence to HIPAA. It includes phone support, triage tasks, and administrative duties to ensure timely, quality care for families.