Patient Services & Scheduling Specialist

Aylo Health, LLC; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Remote-friendly options

Job summary

Aylo Health, LLC is seeking a Patient Services Representative to provide best-in-class caller experiences across phone and digital channels. The role emphasizes accuracy, HIPAA compliance, and professional patient interactions to support care delivery.

The PSR will handle appointment scheduling, information provision, and coordination with multiple offices, while meeting quality standards and contributing to a positive patient experience.

Qualifications

• 2+ years in a contact center or customer service role
• Remote experience preferred
• Healthcare setting experience beneficial
• Familiarity with electronic medical records helpful

Responsibilities

• Answer incoming calls with high-quality patient care and service
• Interact with callers promptly, pleasantly and helpfully
• Determine caller needs and provide instructions/directions
• Schedule and reschedule patient appointments and procedures
• Coordinate with offices to resolve patient/caller issues
• Provide accurate information (addresses, provider details) to callers
• Record patient information in CRM accurately
• Assist with appointment questions or cancellations
• Meet or exceed quality and productivity standards
• Answer emails and voicemails promptly
• Participate in staff meetings as directed
• Maintain HIPAA confidentiality and professional conduct
• Communicate clearly with patients and coworkers via phone, email, and in person
• Interpret and apply clinical/non-clinical policies and procedures
• Take on other duties and projects as assigned

Skills

Customer service

Call center experience

Effective communication

HIPAA awareness

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Aylo Health, LLC is seeking a Patient Services Representative to provide best-in-class caller experiences across phone and digital channels. The role emphasizes accuracy, HIPAA compliance, and professional patient interactions to support care delivery.

The PSR will handle appointment scheduling, information provision, and coordination with multiple offices, while meeting quality standards and contributing to a positive patient experience.