Medical Receptionist

Aylo Health, LLC; McDonough (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

STD, LTD, Life Insurance

Paid Time Off and Paid Holidays

Job summary

Aylo Health, LLC is seeking a Front Desk Receptionist to provide outstanding patient services and administrative support in a medical practice setting. Under the Office Manager, you will handle phone and in-person interactions, manage patient records, and assist with daily office tasks to ensure a smooth patient experience.

The role requires excellent communication, reliability, and professionalism, with attention to confidentiality and HIPAA guidelines.

Qualifications

• High School graduate or equivalent required; Medical Receptionist Certificate a plus.
• 1+ years of medical office receptionist experience; Medical Receptionist Certificate a plus.
• Regular and reliable attendance is an essential function of the position.
• Excellent communication skills.
• Computer literate with entry level working knowledge.
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time.
• Duties require professional verbal and written communication skills.
• Ability to work independently or with a team.
• Professional appearance.
• Positive attitude.

Responsibilities

• Provide excellent customer service for patients; maintain confidentiality and HIPAA compliance.
• Greet patients/clients/visitors and determine purpose of visit; direct appropriately.
• Maintain patient accounts by updating personal and financial information.
• Record and collect patient charges; manage third-party claims as needed.
• Protect patients' confidentiality and privacy.
• Keep patient appointments on schedule; notify provider of arrivals and delays.
• Perform day-to-day administrative duties including data entry, copying, filing, and answering phones.
• Transfer calls as needed and collaborate with call center to support patients.
• Follow safety policies and safeguard passwords and restricted areas.
• Keep waiting areas and front-desk organized and clean.
• Assist with other duties and general cleaning to maintain a tidy office environment.

Skills

Communication

Customer service

Organization

Teamwork

Professionalism

Attendance

Data entry

Education

High School diploma

Medical Receptionist Certificate

Tools

Data entry software

Job description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things! We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY

Under direction of the Office Manager, the Front Desk Receptionist essential duties include providing excellent customer/patient services via phone and in person.

ESSENTIAL FUNCTIONS

• Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
• Welcomes and greets patients/clients/visitors to the medical practice in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry
• Transfer telephone calls as needed; works with call center representative to ensure adequate patient support is all times
• Adheres to all policies on safety and security; maintains restricted areas safe by safeguarding entry and computer system passwords in strict confidentiality
• Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas in a manner that is organized
• Assist with other duties as assigned
• General cleaning duties to ensure that the office remains clean and tidy for both patients and staff

QUALIFICATIONS REQUIRED

• High School graduate or equivalent required, Medical Receptionist Certificate a plus
• 1+ years of experience medical office receptionist experience; Medical Receptionist Certificate a plus
• Regular and reliable attendance is an essential function of the position
• Excellent communication skills
• Computer literate with entry level working knowledge
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Duties require professional verbal and written communication skills
• Ability to work independently or with a team
• Professional appearance
• Positive attitude

BENEFITS

• Medical, dental, and vision insurance
• 401K with company match
• STD, LTD, Life Insurance
• Paid Time Off and Paid Holidays

We will pay you $300 for your referral!

Aylo Health is an Equal Opportunity Employer