Patient Services Representative

Aylo Health, LLC; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Remote-friendly options

Job summary

Aylo Health, LLC is seeking a Patient Services Representative to provide best-in-class caller experiences across phone and digital channels. The role emphasizes accuracy, HIPAA compliance, and professional patient interactions to support care delivery.

The PSR will handle appointment scheduling, information provision, and coordination with multiple offices, while meeting quality standards and contributing to a positive patient experience.

Qualifications

• 2+ years in a contact center or customer service role
• Remote experience preferred
• Healthcare setting experience beneficial
• Familiarity with electronic medical records helpful

Responsibilities

• Answer incoming calls with high-quality patient care and service
• Interact with callers promptly, pleasantly and helpfully
• Determine caller needs and provide instructions/directions
• Schedule and reschedule patient appointments and procedures
• Coordinate with offices to resolve patient/caller issues
• Provide accurate information (addresses, provider details) to callers
• Record patient information in CRM accurately
• Assist with appointment questions or cancellations
• Meet or exceed quality and productivity standards
• Answer emails and voicemails promptly
• Participate in staff meetings as directed
• Maintain HIPAA confidentiality and professional conduct
• Communicate clearly with patients and coworkers via phone, email, and in person
• Interpret and apply clinical/non-clinical policies and procedures
• Take on other duties and projects as assigned

Skills

Customer service

Call center experience

Effective communication

HIPAA awareness

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Patient Services Representative is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PSR will also be responsible for performing other essential functions.

ESSENTIAL FUNCTIONS:

• Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
• Interacts with callers in a prompt, pleasant, and helpful manner
• Determines needs of callers and provides instructions/directions as needed
• Schedules and/or reschedules appointments for patient office visits and procedures
• Collaborate with different offices to drive resolution for patient/caller
• Supplies callers with adequate and accurate information such as addresses and provider information
• Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
• Collects and records accurate patient information in CRM
• Assist callers with questions regarding patient appointments or cancellation requests
• Meets or exceeds quality and productivity standards as set by the Contact Center Leader
• Answers emails and voicemails in a timely and efficient manner
• Participates in staff meetings as directed by the Call Center Leader
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Display a professional, outgoing, warm and helpful attitude when communicating with patients, co-workers, and physicians
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Any other duties and/or special projects as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent required
• 2+ years of Contact Center or Customer Service experience required
• Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
• Contact Center experience in a healthcare setting preferred
• Remote experience preferred
• Previous experience with eClinical Works electronic medical records software a plus
• Ability to sit and talk for extended periods of time (up to 8 hours at time)
• Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

BENEFITS:

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

Aylo Health is an Equal Opportunity Employer