Patient Services & Scheduling Specialist

Tahoe Forest Health System; Truckee (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Tahoe Forest Health System in Truckee, CA is seeking an administrative assistant for the Cancer Center to handle scheduling, pre-registration, and patient financial interactions. The role requires communicating with patients, families, providers and staff to ensure a smooth patient journey through the care process.

You will verify benefits, collect demographics, and coordinate with the insurance company for authorizations, ensuring timely access to treatments and accurate documentation in the

Qualifications

• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage priorities.
• Strong teamwork and patient-focused approach.

Responsibilities

• Schedules appointments for complex service lines such as Diagnostic Imaging and Oncology Appointments.
• Provides information to callers including directions, addresses, telephone numbers, appointment times, etc.
• Educates patients on self-service programs (patient portal, etc.).
• Coordinates patient experience with providers and staff throughout the process of accessing healthcare.
• Interviews patients to effectively schedule and register.
• Collects and updates patient demographics and guarantor information.
• Determines co-pays and estimated out-of-pocket expenses.
• Follows up on authorizations with insurance and EMR documentation.

Skills

Medical terminology

Customer service

Multitasking

Team oriented

Clear communication

Tools

EMR system

Job description

Tahoe Forest Health System in Truckee, CA is seeking an administrative assistant for the Cancer Center to handle scheduling, pre-registration, and patient financial interactions. The role requires communicating with patients, families, providers and staff to ensure a smooth patient journey through the care process.

You will verify benefits, collect demographics, and coordinate with the insurance company for authorizations, ensuring timely access to treatments and accurate documentation in the