Healthcare Scheduling & Registration Specialist

Carson Tahoe Health; Carson City (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Carson Tahoe Health in Carson City, NV seeks a Scheduling Support specialist to handle scheduling for either Carson Tahoe Regional Healthcare or Carson Tahoe Medical Group, ensuring accurate patient registration and demographic/insurance data collection.

You will communicate coverage details, benefits, co-pays, and preparatory instructions, verify referrals, work with provider offices, and maintain data integrity while providing excellent service.

Qualifications

• High school diploma or equivalent.
• Three (3) years of experience in healthcare, patient access, call center, scheduling, customer service, or clinical role.
• Extensive experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data analysis.
• Experience in Epic reporting and patient access workflow.
• Familiarity with call center workflows and technology.
• Strong interpersonal communication skills, both written and verbal.
• Ability to visually present information and data in a clear manner.
• Proven organizational, analytical, and problem-solving skills.
• Excellent time management abilities.
• Ability to be flexible and work independently as necessary.
• Demonstrated interpersonal communication skills with all levels of internal and external customers.

Responsibilities

• Handle incoming and outbound calls to schedule patients in appropriate time blocks.
• Verifies orders and/or referrals are present when required to schedule an appointment.
• Works with provider offices and other departments within Carson Tahoe Health to validate orders or referrals for appointment scheduling accuracy.
• Interview and pre-register patients in a prompt, accurate, professional, and confidential manner. Verify all information is accurate and complete.
• Collect proper insurance information and secure benefit coverage to promote prompt payment from insurances.
• Provide visit estimates to communicate and collect any out of pocket amounts owed for scheduled appointments.
• Provide patients with information regarding completion of check-in process via MyChart and any preporatory instructions that ensure patients arrive prepared for their visit, including required forms.
• Check medical necessity for patients with Medicare scheduling ancillary procedures.
• Maintains performance standards developed and outlined by leadership to include, but not limited to, call volume, call quality, and scheduling/registration error rates.
• Works closely with Pre-Access team and operations to communicate schedule changes, cancellations, and STAT requests.
• Performs other related duties as assigned.

Skills

Interpersonal communication

Time management

Organizational skills

Data analysis

Ability to present data visually

Problem-solving

Adaptability / flexible

Customer service

Documentation accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Epic reporting

MyChart

Call center software

Scheduling systems

Job description

Carson Tahoe Health in Carson City, NV seeks a Scheduling Support specialist to handle scheduling for either Carson Tahoe Regional Healthcare or Carson Tahoe Medical Group, ensuring accurate patient registration and demographic/insurance data collection.

You will communicate coverage details, benefits, co-pays, and preparatory instructions, verify referrals, work with provider offices, and maintain data integrity while providing excellent service.