Patient Services & Scheduling Specialist

Cayuga Medical Center; Town of Ithaca (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Cayuga Medical Center is seeking a Patient Service Representative to support our Ithaca location. The role involves greeting patients, verifying demographics, collecting co-pays, and coordinating scheduling for labs and procedures.

The ideal candidate has strong customer service skills, familiarity with Medent or similar EMR systems, and proficiency in Microsoft Office. Onsite work at Cayuga Primary Care Ithaca Mall is expected.

Qualifications

• Schedules patient appointments and maintains accurate records.
• Manages patient demographics and contact information efficiently.
• Collects balances and co-pays at check-in.
• Uses Medent and Microsoft Office daily to support front desk operations.

Responsibilities

• Check in patients upon arrival
• Verify/update patient demographics
• Collect outstanding balances and co-pays
• Assist with scheduling labs, x-rays, procedures, or testing; send orders
• Take messages and triage phone calls

Skills

Patient scheduling

Time management

Microsoft Office

Medent EHR

Education

High school diploma or equivalent

Tools

Medent

Microsoft Office

Job description

Cayuga Medical Center is seeking a Patient Service Representative to support our Ithaca location. The role involves greeting patients, verifying demographics, collecting co-pays, and coordinating scheduling for labs and procedures.

The ideal candidate has strong customer service skills, familiarity with Medent or similar EMR systems, and proficiency in Microsoft Office. Onsite work at Cayuga Primary Care Ithaca Mall is expected.