Surgical Scheduler & Patient Services Expert

cayugahealthsystem; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health System in Ithaca, NY, is seeking a Patient Service Representative/Surgical Scheduler. Responsibilities include scheduling procedures, authorizations backup, patient check-in, demographics verification, insurance verification, and coordination of lab/x-ray/testing needs.

The role emphasizes excellent customer service, effective time management, and proficient use of Epic and Microsoft Office within a busy outpatient setting.

Qualifications

• High school diploma or equivalent required; college-level healthcare support coursework preferred.
• Experience with EMR systems is helpful.
• Strong customer service, organizational, and problem-solving abilities expected.

Responsibilities

• Schedule surgical procedures and ensure all materials are prepared for the operation.
• Serve as a backup for prior authorization for surgeries.
• Check in patients and verify/update demographics and insurance information.
• Obtain signatures on required forms and collect balances and co-pays.
• Triage calls, schedule appointments, and maintain provider schedule utilization.
• Process daily cash out and support coordination across departments.

Skills

Customer service

Problem solving

Time management

Education

High School diploma or equivalent

College level healthcare support training

EMR use/training helpful

Tools

Epic

Microsoft Office

Job description

Cayuga Health System in Ithaca, NY, is seeking a Patient Service Representative/Surgical Scheduler. Responsibilities include scheduling procedures, authorizations backup, patient check-in, demographics verification, insurance verification, and coordination of lab/x-ray/testing needs.

The role emphasizes excellent customer service, effective time management, and proficient use of Epic and Microsoft Office within a busy outpatient setting.