Patient Experience Concierge

cayugahealthsystem; Town of Ithaca (NY); On-site; USD 27,000 - 32,000; Full time

Job summary

Cayuga Health System in Ithaca, NY is seeking a Patient Service Representative to greet patients, verify demographics, process payments, and triage calls in a fast-paced medical environment.

The ideal candidate will have a high school diploma, professional demeanor, strong communication and interpersonal skills, meticulous attention to detail, and the ability to work independently with good time management. Onsite position with competitive hourly pay.

Qualifications

• High school diploma or equivalent.
• Professional demeanor and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently and manage time effectively.

Responsibilities

• Greet patients and verify/update demographics at check-in.
• Assist patients with consent forms and processes.
• Receive and process cash and credit payments for services.
• Initiate calls, paging, and triage incoming phone inquiries.
• Assist in admissions, discharges, transfers, and other clerical duties.

Skills

Interpersonal skills

Communication

Time management

Detail oriented

Independent work

Education

High school diploma or equivalent

Healthcare support education (preferred)

Tools

Microsoft Office Suite (Word, Outlook)

EMR familiarity

Job description

Cayuga Health System in Ithaca, NY is seeking a Patient Service Representative to greet patients, verify demographics, process payments, and triage calls in a fast-paced medical environment.

The ideal candidate will have a high school diploma, professional demeanor, strong communication and interpersonal skills, meticulous attention to detail, and the ability to work independently with good time management. Onsite position with competitive hourly pay.