Patient Experience Specialist

SimonMed; Scottsdale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

SimonMed in Scottsdale, AZ is seeking a friendly Front Desk Representative to greet patients and visitors while delivering service with empathy.

You will collect insurance details, verify information, handle co-pays, and coordinate with clinicians and radiology staff, ensuring accurate records and HIPAA compliance in a busy, patient-centered environment. Strong communication and data-entry skills are essential to manage appointments, forms, and scheduling changes.

Qualifications

• High school diploma or equivalent required.
• 2+ years healthcare experience preferred.
• Familiarity with HIPAA regulations preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Collect and verify insurance information and forms.
• Process co-pays and payments; assist with billing questions.
• Schedule appointments and coordinate with radiology/technicians.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service

Communication

Data entry

Multitasking

Teamwork

Education

High school diploma

2+ years healthcare experience

Tools

EHR systems

Insurance verification software

Job description

SimonMed in Scottsdale, AZ is seeking a friendly Front Desk Representative to greet patients and visitors while delivering service with empathy.

You will collect insurance details, verify information, handle co-pays, and coordinate with clinicians and radiology staff, ensuring accurate records and HIPAA compliance in a busy, patient-centered environment. Strong communication and data-entry skills are essential to manage appointments, forms, and scheduling changes.