Patient Services & Scheduling Specialist

Family Health Centers of San Diego; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Family Health Centers of San Diego is seeking a Patient Service Representative to manage front-desk duties, collect payments, and assist patients with eligibility and scheduling. The role requires strong communication skills and a patient-centered approach in a busy health care setting.

Qualifications include 1–3 years in administrative/support roles, experience in health care preferred, and bilingual English/Spanish is a plus. The position offers a competitive hourly pay range and benefits.

Qualifications

• 1–3 years of administrative/clerical support or customer service experience.
• Experience in a healthcare environment preferred.
• Excellent verbal and written communication with a diverse patient base.
• Ability to multitask in a fast-paced, high workload setting.
• Bilingual in English/Spanish preferred.

Responsibilities

• Effectively manage patient check-in and check-out, verify ID and insurance, and ensure forms are completed.
• Collect specified co-pays and payments; screen for eligibility and financial assistance.
• Enter patient information into the Electronic Health Record accurately and timely.
• Process referrals and authorizations for specialty services.
• Schedule appointments and send reminder/recall notifications; respond to billing inquiries.
• Maintain confidentiality and deliver proactive customer service.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Computer literacy

Phone etiquette

Communication

Education

High School diploma or GED

Job description

Family Health Centers of San Diego is seeking a Patient Service Representative to manage front-desk duties, collect payments, and assist patients with eligibility and scheduling. The role requires strong communication skills and a patient-centered approach in a busy health care setting.

Qualifications include 1–3 years in administrative/support roles, experience in health care preferred, and bilingual English/Spanish is a plus. The position offers a competitive hourly pay range and benefits.