Patient Services & Scheduling Specialist

Summit Health; New Britain (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k savings plan

Job summary

Summit Health in Connecticut is hiring at Starling Physicians! The Front Desk/Patient Access role greets visitors, manages registration, and delivers high-quality customer service to patients and families.

You will handle calls, scheduling, insurance verification, and pre-authorizations in a fast-paced medical office environment. Ideal candidates will have HS diploma, strong communication skills, and ability to handle multiple tasks.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and office workflow.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Summit Health in Connecticut is hiring at Starling Physicians! The Front Desk/Patient Access role greets visitors, manages registration, and delivers high-quality customer service to patients and families.

You will handle calls, scheduling, insurance verification, and pre-authorizations in a fast-paced medical office environment. Ideal candidates will have HS diploma, strong communication skills, and ability to handle multiple tasks.