Patient Services & Scheduling Specialist

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. This role handles multiple communication channels including phone, chat, email, and text, and collects demographics while verifying insurance eligibility.

The role schedules appointments, supports referrals and authorizations, and upholds confidentiality and high standards of customer service in a fast-paced setting.

Qualifications

• High School Graduate or GED required.
• 6 months experience scheduling patient appointments, in-person or by phone.
• Experience with computer systems, including Windows-based programs and web-based applications.

Responsibilities

• Resolve caller inquiries completely during the initial contact.
• Communicate clearly and effectively with all stakeholders, verbally and in writing.
• Perform job functions with independence, flexibility, and creative problem-solving.
• Maintain call control by de-escalating issues and confidently articulating resolutions.
• Provide high-level customer service with active listening, problem-solving, and professional calm.
• Meet all quality assurance and key performance metrics.
• Schedule appointments, provide information, and process all patient requests efficiently and accurately.
• Proactively improve patient experience and ensure a professional work environment.

Skills

Customer service

Communication

Problem solving

De-escalation

Time management

Education

High school diploma or GED

Some college

Tools

Office software

Windows-based apps

Job description

Dignity Health Medical Foundation is seeking a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. This role handles multiple communication channels including phone, chat, email, and text, and collects demographics while verifying insurance eligibility.

The role schedules appointments, supports referrals and authorizations, and upholds confidentiality and high standards of customer service in a fast-paced setting.