Pulmonology Patient Concierge & Scheduling Specialist

Summit Health; Berkeley Heights (NJ); On-site; USD 51,949,000 - 63,097,000; Full time

Job summary

Summit Health is seeking a detail‑oriented Administrative Clerk to support patient registration, scheduling, and clinical workflows in a busy medical office. You will greet patients, verify insurance, manage appointments, and handle payments with accuracy.

Strong customer service and English communication skills are essential as you will interact with diverse patients and families across satellite locations.

Qualifications

• High School graduate or GED required.
• Associate degree is preferred.
• Excellent customer service skills are essential.
• Knowledge of medical office terminology and EHR/PM systems preferred.

Responsibilities

• Greet visitors and patients professionally and direct them appropriately.
• Maintain efficient patient flow and registration with excellent service.
• Answer calls, take messages, and route to the correct staff.
• Inform patients of delays and assist with comfort.
• Process self-pay charges, collect payments, and reconcile daily receipts.
• Open/close batches, reconcile deposits, and document corrections.
• Scan insurance cards and verify insurance using the online system.
• Schedule appointments and manage waitlists according to guidelines.
• Process orders for tests and procedures following workflows.
• Coordinate pre-authorizations with care resources and staff.
• Complete referrals and update patient records in systems.
• Escalate issues to supervisors promptly.

Skills

Customer service

Phone etiquette

English communication

Multitasking

Education

High School Diploma

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health is seeking a detail‑oriented Administrative Clerk to support patient registration, scheduling, and clinical workflows in a busy medical office. You will greet patients, verify insurance, manage appointments, and handle payments with accuracy.

Strong customer service and English communication skills are essential as you will interact with diverse patients and families across satellite locations.