Patient Experience & Scheduling Specialist

shm; Avon (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Starling Physicians in Avon, CT is seeking a team-oriented medical office receptionist to greet patients and manage the registration process. You will handle patient flow, schedule appointments, process payments, verify insurance, and maintain accurate demographics while delivering excellent customer service in a fast-paced environment.

Candidates should have strong communication skills, be detail-oriented, and comfortable using EHR and practice management software; Heartsaver certification is a

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.

Responsibilities

• Greets visitors, patients and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly, directs calls appropriately, takes accurate messages and delivers to the appropriate individual.
• Informs patients of delays and assists with patient comfort while waiting.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens/closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes verifications in the online system, updates patient accounts and demographics.
• Schedules appointments accurately according to guidelines; confirms future appointments and checks eligibility.
• Enters orders for tests/procedures and coordinates pre-authorizations.

Skills

Customer service

English communication

Multitasking

Team player

Education

High School Diploma or GED

Associate Degree preferred

Heartsaver within 30 days

PSR experience preferred

Job description

Starling Physicians in Avon, CT is seeking a team-oriented medical office receptionist to greet patients and manage the registration process. You will handle patient flow, schedule appointments, process payments, verify insurance, and maintain accurate demographics while delivering excellent customer service in a fast-paced environment.

Candidates should have strong communication skills, be detail-oriented, and comfortable using EHR and practice management software; Heartsaver certification is a