Patient Experience & Front Desk Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k plan

Medical, Dental, Vision

Job summary

Summit Health Management seeks a Patient Services Representative to join our NJ team. You will greet patients, register them efficiently, collect payments, and manage scheduling across satellite offices from Berkeley Heights.

You’ll use EHR and practice management software daily while upholding HIPAA and high customer service standards. The role requires excellent communication in English, strong organization, and the ability to multitask in a fast-paced medical office environment.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service to patients/families.
• Answers telephone promptly, directs calls, takes messages and delivers to the appropriate person.
• Informs patients of delays and assists with patient comfort while waiting.
• Posts all self-pay charges, collects payments, reconciles daily payments and provides receipts.
• Reconciles billing slips to daily schedule and closes batches properly.
• Opens deposits, reconciles collections, and documents corrections.
• Scans insurance cards, processes verifications using online systems, and updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments according to guidelines, uses waitlists, confirms future appointments.
• Schedules and enters orders for diagnostic tests following workflows.
• Works with Clinical staff to ensure pre-authorizations and referrals are completed.
• Communicates problems or issues to Office Supervisor/Manager promptly.

Skills

Customer service

Excellent communicator

Multitasking

English proficiency

Office software

Education

High school diploma or GED

Associate degree preferred

Tools

EHR experience

Practice management software

Job description

Summit Health Management seeks a Patient Services Representative to join our NJ team. You will greet patients, register them efficiently, collect payments, and manage scheduling across satellite offices from Berkeley Heights.

You’ll use EHR and practice management software daily while upholding HIPAA and high customer service standards. The role requires excellent communication in English, strong organization, and the ability to multitask in a fast-paced medical office environment.