Patient Services & Scheduling Specialist

Intermountain Health; Nevada (IA); On-site; USD 52,466,000 - 68,197,000; Full time

Job summary

Intermountain Health in Las Vegas, NV is seeking a patient access associate to greet callers, collect demographics, verify insurance, and relay messages, acting as the first point of contact for patients.

You will document patient needs in the electronic health record, schedule appointments, escalate urgent issues, and maintain HIPAA-compliant confidentiality while delivering compassionate, precise service across departments.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written English communication.
• Familiarity with call center technology and processes.
• Proficient with Microsoft Office applications.
• Strong keyboarding skills and ability to use standard office equipment.

Responsibilities

• Greet patients and collect demographic information.
• Verify insurance eligibility and convey messages.
• Document patient needs in the electronic health record per standards.
• Schedule appointments and coordinate with providers.
• Escalate emergencies to the appropriate level.
• Maintain HIPAA-compliant confidentiality.

Skills

Customer service

Communication skills

Call center knowledge

Typing/keyboarding

Tools

Microsoft Office

Job description

Intermountain Health in Las Vegas, NV is seeking a patient access associate to greet callers, collect demographics, verify insurance, and relay messages, acting as the first point of contact for patients.

You will document patient needs in the electronic health record, schedule appointments, escalate urgent issues, and maintain HIPAA-compliant confidentiality while delivering compassionate, precise service across departments.