Patient Services Specialist

Intermountain Health; Henderson (NV); On-site; USD 38,000 - 50,000; Full time

Job summary

Intermountain Health in Henderson, NV is seeking a Patient Service Representative at the Siena Cardiology Clinic. The role focuses on greeting, check-in/out, verifying patient information, and delivering excellent customer/patient experience.

Responsibilities include handling calls, EMR documentation, appointment scheduling, insurance verification, and assisting with forms and payments. Strong communication and teamwork are essential for success.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify information on appropriate accounts for insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; scans necessary paperwork and educates patient on financial assistance; proactively requests payments; processes payments following procedures.
• Stays current on role responsibilities, updates etc. to ensure the highest standard of performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Job description

Intermountain Health in Henderson, NV is seeking a Patient Service Representative at the Siena Cardiology Clinic. The role focuses on greeting, check-in/out, verifying patient information, and delivering excellent customer/patient experience.

Responsibilities include handling calls, EMR documentation, appointment scheduling, insurance verification, and assisting with forms and payments. Strong communication and teamwork are essential for success.