Patient Services & Scheduling Specialist

El Camino Health; Mountain View (CA); On-site; USD 56,000 - 70,000; Full time

Job summary

El Camino Health is seeking a Patient Services Representative in Mountain View to manage patient scheduling and registration, verify benefits, and collect co-pays. You will work closely with patients, families, providers, and staff to ensure a smooth patient experience from scheduling through visit completion.

The role emphasizes accurate data collection, clear communication of financial responsibilities, and collaboration with clinical teams to optimize resource use and patient satisfaction.

Qualifications

• Two years medical office or medical insurance experience.
• Excellent customer service skills.
• Ability to multitask and stay motivated.
• Proficiency with multiple applications and typing 25 wpm.
• Scheduling or hospital registration experience preferred.
• Knowledge of government and commercial insurance programs is a plus.

Responsibilities

• Schedule and register patients by phone or in person.
• Verify insurance benefits/eligibility; collect co-pays.
• Explain patient out-of-pocket responsibilities clearly.
• Coordinate scheduling to optimize clinical resources and patient flow.
• Support patient satisfaction initiatives within the department.

Skills

Customer service

Scheduling

Communication

Typing 25 wpm

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

El Camino Health is seeking a Patient Services Representative in Mountain View to manage patient scheduling and registration, verify benefits, and collect co-pays. You will work closely with patients, families, providers, and staff to ensure a smooth patient experience from scheduling through visit completion.

The role emphasizes accurate data collection, clear communication of financial responsibilities, and collaboration with clinical teams to optimize resource use and patient satisfaction.