Patient Care Representative

El Camino Health Medical Network; Los Gatos (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

El Camino Health Medical Network is seeking a Patient Care Representative to join our Los Gatos outpatient practices. You will be the main point of contact for patients, handling calls, scheduling, verification of information, and basic messaging duties.

The role requires EMR proficiency (EPIC preferred), accurate data entry at about 40 WPM, and strong communication skills. A high school diploma or GED is required, with 2 years of related experience; bilingual abilities are a plus.

Qualifications

• High school diploma or GED required.
• Minimum 2 years as a Patient Care Representative or in a customer service role.
• Experience working with EMR systems (EPIC preferred).
• Excellent typing speed of at least 40 WPM.
• Strong verbal and written communication skills.
• Bilingual skills preferred.

Responsibilities

• Answer calls, relay messages, and schedule appointments.
• Verify demographics and insurance information; collect payments.
• Review medical records to assist with patient inquiries.
• Manage EMR in-basket, queues, and templates.
• Reconcile cash drawer and deposits.
• Greet patients and support front-desk operations.

Skills

Customer service

Phone etiquette

EMR experience

Typing 40 WPM

Interpersonal skills

Bilingual

Education

High School Diploma or GED

Associates degree preferred

Tools

EPIC EMR

MyCare Health Record

Job description

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team in Santa Clara County!

Pay: $31.00/hr.

Location: Los Gatos, CA

Shift: M-F, 8:00am-5:00pm

El Camino Health Medical Network is recruiting Full-time Patient Care Representative for our El Camino Health Multi-Specialty Care outpatient practices located in Los Gatos, CA.

The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients’ demographics and insurance information. Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.

Patient Registration

• Registers patients and updates existing patient accounts in a courteous and professional manner
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver
• Handles any system red flags as they are encountered
• Assist patients with registering for MyCare health record system

Call Management

• Handles incoming calls, makes appointments, sends task to providers and support staff as needed
• Assures all urgent calls are handled in a timely manner

Communication and Front-Office Procedures

• Greet patients and others entering the department
• Schedules new or follow-up appointments
• Responds to requests from patients, family members, physicians and staff

Electronic Medical Record (EMR) Documentation

• Manages EMR in-basket(s), work queues and schedule templates as assigned

Cashiering

• Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

All other duties as assigned including department-specific functions and responsibilities

• Contributes to the overall patient experience and satisfaction
• Participates in performance improvement activitiesPerforms other duties as assigned
• Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

Requirements

• High School Diploma or GED
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Excellent interpersonal and telephone communications skills
• Legible handwriting
• Basic math skills necessary to collect payments and balance cash drawer
• Excellent attention to detail
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
• Ability to maintain composure during challenging interpersonal interactions
• Ability to effectively organize and prioritize tasks to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
• Associates degree preferred
• EPIC EMR experience preferred
• Bilingual skills preferred