Patient Services Specialist - Cancer Clinic (FT)

El Camino Health; Mountain View (CA); On-site; USD 56,000 - 70,000; Full time

Job summary

El Camino Health in Mountain View, CA is seeking a Patient Service Representative for a full-time day shift. You will be the first contact for patients, scheduling and registering them electronically, verifying eligibility and collecting co-pays.

A friendly, accurate data-entry approach is essential. The role involves coordinating with providers and staff to ensure a smooth patient experience, supporting billing processes, and helping patients understand their financial responsibilities.

Qualifications

• Two years medical office or medical insurance experience.
• Excellent customer service and clear communication.
• Ability to multitask with attention to detail and accuracy.
• Proficiency with Microsoft Office; comfortable with multiple applications.

Responsibilities

• Acts as primary point of contact for patient scheduling and registration.
• Verifies insurance eligibility and collects co-pays; may obtain authorizations.
• Communicates patient financial responsibilities in a patient-friendly way.
• Schedules appointments and coordinates with providers and staff.
• Maintains patient demographics and guarantor information; uses Price Estimator Tool.
• Supports patient satisfaction initiatives and service quality.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem-solving

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Job description

El Camino Health in Mountain View, CA is seeking a Patient Service Representative for a full-time day shift. You will be the first contact for patients, scheduling and registering them electronically, verifying eligibility and collecting co-pays.

A friendly, accurate data-entry approach is essential. The role involves coordinating with providers and staff to ensure a smooth patient experience, supporting billing processes, and helping patients understand their financial responsibilities.