Patient Care Specialist – Front Desk & EMR Support

El Camino Health Medical Network; San Jose (CA); On-site; USD 40,000 - 42,000; Full time

Job summary

El Camino Health Medical Network in Santa Clara County is hiring a Patient Care Representative for our San Jose, CA outpatient practices. The role is full-time, with an 8:00am-5:00pm Monday–Friday schedule, and pay between $28.68 and $30.13 per hour.

You will greet patients, schedule appointments, verify demographics and insurance, manage EMR (EPIC), handle front-desk duties, cashier responsibilities, and support release of records requests to ensure a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred.
• Experience working with an EMR.
• Ability to accurately type a minimum of 40 WPM.
• Strong verbal and written communications, and active listening skills.
• Solid patient/guest relations skills with professional, courteous communication.
• Excellent interpersonal and telephone communications skills.
• Basic math skills to collect payments and balance cash drawer.
• EPIC EMR experience preferred.
• Bilingual skills preferred.

Responsibilities

• Registers patients and updates accounts in a courteous, professional manner.
• Determines co-payments/deposits; collects payments and records receipts; scans IDs/insurance cards.
• Handles system flags and assists patients with MyCare registration.
• Handles incoming calls, makes appointments, relays tasks to providers and staff.
• Ensures urgent calls are handled promptly.
• Greet patients and visitors; schedule new or follow-up appointments; respond to requests.
• Manage EMR in-basket(s), work queues and templates as assigned.
• Reconcile cash drawer and complete daily/monthly deposits.
• All other duties to support department operations and patient experience.

Skills

Verbal and written communication

Active listening

Interpersonal skills

Telephone communications

Education

High School Diploma or GED

Associates degree preferred

Tools

EPIC EMR

Job description

El Camino Health Medical Network in Santa Clara County is hiring a Patient Care Representative for our San Jose, CA outpatient practices. The role is full-time, with an 8:00am-5:00pm Monday–Friday schedule, and pay between $28.68 and $30.13 per hour.

You will greet patients, schedule appointments, verify demographics and insurance, manage EMR (EPIC), handle front-desk duties, cashier responsibilities, and support release of records requests to ensure a positive patient experience.