Patient Services & Scheduling Specialist

El Camino Health; Mountain View (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

El Camino Health in Mountain View, CA is seeking a Patient Services Representative to serve as the primary contact for patient scheduling and registration. You will coordinate schedules for patients and providers, interfacing with patients, families, and staff to support the patient experience from start to finish.

Responsibilities include verifying benefits, collecting co-pays, obtaining authorizations when needed, and communicating patient out-of-pocket responsibilities in a clear,

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Two years of medical office or medical insurance experience.
• Excellent communication, grammar and tone.
• Strong customer service skills.
• Self-motivated, goal oriented, able to multitask.
• Team oriented and open to continuous improvement.
• Ability to learn new processes and software quickly with attention to detail.
• Analytical and problem solving skills.
• Proficient with Microsoft Office; comfortable with multiple applications.
• Able to type 25 words per minute.

Responsibilities

• Schedule and register patients via phone or in person.
• Coordinate appointments and ensure appropriate use of clinical resources.
• Explain patient financial responsibilities with a clear, patient-friendly approach.
• Collect co-pays and verify benefits; determine eligibility and obtain authorizations if needed.
• Assist with patient satisfaction initiatives and provide high-quality service.

Skills

Customer service

Communication skills

Multitasking

Team oriented

Attention to detail

Problem solving

Microsoft Office

Typing speed 25 WPM

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office Suite

Price Estimator Tool

Medical software

Job description

El Camino Health in Mountain View, CA is seeking a Patient Services Representative to serve as the primary contact for patient scheduling and registration. You will coordinate schedules for patients and providers, interfacing with patients, families, and staff to support the patient experience from start to finish.

Responsibilities include verifying benefits, collecting co-pays, obtaining authorizations when needed, and communicating patient out-of-pocket responsibilities in a clear,