Patient Access & Care Specialist

Mountain-View-Hospital-LLC; Idaho Falls (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Bonus Program

Education Reimbursement

Discount on procedures

Job summary

Mountain View Hospital is seeking a Patient Support Specialist to join our team. The role serves as a key liaison between patients, providers, and healthcare teams, coordinating patient access, registration, scheduling, referrals, and administrative support services.

The position requires registering patients, obtaining demographics and insurance information, collecting payments, coordinating referrals, and supporting care gap closure initiatives.

Qualifications

• High school diploma or GED required; BLS certification.
• 1–3 months related healthcare experience; outpatient setting preferred.
• Ability to use hospital information systems and EMR.
• Strong verbal and written communication; patient confidentiality (HIPAA).

Responsibilities

• Register patients and verify demographic, emergency contact, insurance, and other required information.
• Schedule appointments, testing, procedures, and follow-ups; document in EMR.
• Perform patient outreach and referrals; support care gaps and quality initiatives.
• Coordinate referrals and follow-up care; liaise between patients, providers and care teams.
• Maintain records, ensure accuracy of patient information; protect confidentiality.

Skills

Communication skills

Education

High school diploma or GED

BLS certification

Tools

Hospital information systems

Electronic Medical Records (EMR)

Microsoft Office (Word, Excel, Outlook)

Job description

Mountain View Hospital is seeking a Patient Support Specialist to join our team. The role serves as a key liaison between patients, providers, and healthcare teams, coordinating patient access, registration, scheduling, referrals, and administrative support services.

The position requires registering patients, obtaining demographics and insurance information, collecting payments, coordinating referrals, and supporting care gap closure initiatives.