Patient Services & Scheduling Specialist

Texas Children's Hospital; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Texas Children's Hospital in Houston seeks a Front Office Specialist to coordinate patient flow, greet guests, answer calls, and manage referrals. You will enter billing data and ensure accurate claims transmission while upholding our HEART values.

The role emphasizes customer service, attention to detail, and teamwork in a busy pediatric clinic. A high school diploma and at least one year of related experience are required, with training provided on practice protocols.

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors on arrival and assist with check in/check out.
• Answer telephone within standard timelines and direct calls per protocol.
• Document messages accurately and route to appropriate area.
• Enter hospital charges in billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying coverage with payers.
• Schedule appointments and manage provider templates when scheduling.
• Monitor mail and deliveries per protocol and ensure EHR readiness.
• Maintain accurate electronic health records for provider use.

Skills

Customer service

Communication skills

Education

H.S. Diploma or GED

Job description

Texas Children's Hospital in Houston seeks a Front Office Specialist to coordinate patient flow, greet guests, answer calls, and manage referrals. You will enter billing data and ensure accurate claims transmission while upholding our HEART values.

The role emphasizes customer service, attention to detail, and teamwork in a busy pediatric clinic. A high school diploma and at least one year of related experience are required, with training provided on practice protocols.