Front Office Specialist I - TCP Heights

Texas Children's Hospital; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Texas Children's Hospital in Houston seeks a Front Office Specialist to coordinate patient flow, greet guests, answer calls, and manage referrals. You will enter billing data and ensure accurate claims transmission while upholding our HEART values.

The role emphasizes customer service, attention to detail, and teamwork in a busy pediatric clinic. A high school diploma and at least one year of related experience are required, with training provided on practice protocols.

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors on arrival and assist with check in/check out.
• Answer telephone within standard timelines and direct calls per protocol.
• Document messages accurately and route to appropriate area.
• Enter hospital charges in billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying coverage with payers.
• Schedule appointments and manage provider templates when scheduling.
• Monitor mail and deliveries per protocol and ensure EHR readiness.
• Maintain accurate electronic health records for provider use.

Skills

Customer service

Communication skills

Education

H.S. Diploma or GED

Job description

Job Description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you’ve got what it takes?

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Qualifications

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

About Us

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children’s Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.