Patient Scheduler & Front Desk Specialist

Health Point Family Care; Florence (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Retention bonus

Free scrubs

Tuition reimbursement

Holidays

Birthday off

Paid time off

Health insurance

401K plan

Job summary

HealthPoint Family Care in Florence, KY is hiring a patient scheduler and front office registration staff for a full-time role. The ideal candidate has prior medical office experience, excellent customer service, and strong multi-tasking skills to support access to care.

Responsibilities include greeting patients, registering them, handling payments, scheduling, and coordinating with the billing department. The schedule is Monday to Friday, with benefits including paid time off and health plans.

Qualifications

• High School Diploma.
• Prior working experience in a medical office.
• Excellent customer service and multi-tasking abilities.

Responsibilities

• Greets patients professionally and registers them accurately.
• Advises patients on payment options and eligibility.
• Collects co-pays and handles receipts.
• Submits pre-certifications and insurance paperwork to Billing.
• Maintains patient flow and directs patients to appropriate departments.
• Manages dental schedule and adheres to scheduling protocols.
• Monitors appointment reminders and makes reminder calls.
• Answers phones and schedules appointments promptly.
• Takes messages and routes them timely.
• Traces patient calls and responds to messages within an hour.
• Prepares daily deposits and balances cash collected.

Skills

Customer service

Multi-tasking

Scheduling

Education

High School Diploma

Job description

HealthPoint Family Care in Florence, KY is hiring a patient scheduler and front office registration staff for a full-time role. The ideal candidate has prior medical office experience, excellent customer service, and strong multi-tasking skills to support access to care.

Responsibilities include greeting patients, registering them, handling payments, scheduling, and coordinating with the billing department. The schedule is Monday to Friday, with benefits including paid time off and health plans.