Patient Support & Front Desk Coordinator

HopeHealth, Inc.; Florence (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

HopeHealth, Inc. in Florence, SC is seeking a Patient Support Representative responsible for patient registration, collecting copays, and coordinating support functions to ensure efficient clinic operations.

The role requires strong communication, ability to multitask, and collaboration with clinical staff, with EMR systems and medical terminology preferred; bilingual EN/ES is a plus. This position may float to multiple locations, with travel as needed and a focus on compassionate patient care

Qualifications

• High School Diploma or equivalent required.
• Two year medical office experience preferred.
• Two years customer service experience.

Responsibilities

• Greet patient professionally both in person and on the phone.
• Answer incoming telephone calls and triage quickly and appropriately.
• Assist patients with completing necessary paperwork.
• Maintaining information confidentiality at all times.
• Scheduling of appointments.
• Comfort patients by anticipating anxieties and answering questions.
• Keeps clinical team updated on schedule changes and patient arrivals.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Required to participate in training opportunities.
• Helps promote office efficiency.
• Helps promote/meet practice goals established by leadership.
• Faxing records/authorizations in a timely manner.
• Participates in Continuous Quality Improvement activities and make recommendations for improving quality of care.
• Advocate for the client by raising concerns with clinical staff or management.
• Maintain petty cash and reconcile daily payments.
• Scan insurance cards and collect copays/payments.
• Verify patient balances and assist with payment plans.
• Manage inventory of office supplies.
• Monitor waiting area; keep front office clean and organized.
• Update patient demographics.
• Other duties as assigned.

Skills

Communication skills

Team collaboration

Multi-tasking

Policies & regulations

EMR databases

Bilingual EN/ES

Medical terminology

Interpersonal skills

Attention to detail

Compassion for patients

Cultural awareness

Health plan knowledge

Professional appearance

Time management

Telephone etiquette

Education

High School Diploma or equivalent

Two year medical office experience

Two years customer service experience

Tools

EMR systems

Job description

HopeHealth, Inc. in Florence, SC is seeking a Patient Support Representative responsible for patient registration, collecting copays, and coordinating support functions to ensure efficient clinic operations.

The role requires strong communication, ability to multitask, and collaboration with clinical staff, with EMR systems and medical terminology preferred; bilingual EN/ES is a plus. This position may float to multiple locations, with travel as needed and a focus on compassionate patient care