Patient Services & Scheduling Specialist

City of Hope; Columbia Township (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short Term Disability Coverage

401k Retirement Plan

Paid Time Off

Wellness program

Job summary

Urology Associates of Central Missouri seeks a full-time Patient Services Coordinator to ensure smooth patient flow and excellent care. The role emphasizes greeting patients, handling calls, collecting co-pays, and accurate data entry in a fast-paced clinic in Columbia, MO.

The position requires a high school diploma, 18+ months in a medical front office, and proficiency with Microsoft Office. Training on our protocols and HIPAA compliance is provided.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• Knowledge of office routines and scheduling processes a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner; checks in patients and informs clinical staff of arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and scans/files patient forms; updates demographics and insurance information; collects co-pays and balances; provides receipts; answers phone calls promptly and professionally.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact; routes to appropriate personnel or takes messages; pages clinical personnel as appropriate.
• Records patient cancellations and missed appointments; reschedules appointments; notifies staff and updates charts.
• Schedules outside consults/procedures ordered by providers.
• Provides general administrative support by scanning/filing charts and forms; maintains lobby area; ensures adequate office supplies.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines.
• Schedules diagnostic imaging once approved by insurance.
• Maintains chart messages and queue items; scans and copies updated insurance cards.

Skills

Front medical office receptionist

Microsoft Office proficiency

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Urology Associates of Central Missouri seeks a full-time Patient Services Coordinator to ensure smooth patient flow and excellent care. The role emphasizes greeting patients, handling calls, collecting co-pays, and accurate data entry in a fast-paced clinic in Columbia, MO.

The position requires a high school diploma, 18+ months in a medical front office, and proficiency with Microsoft Office. Training on our protocols and HIPAA compliance is provided.