Patient Experience Lead — Medical Office

Us Oncology Inc; Columbia Township (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Urology Associates of Central Missouri is seeking a full-time Patient Services Coordinator to ensure smooth daily patient flow and deliver excellent care in a fast-paced office. You will greet patients, answer calls, collect payments, schedule appointments, and maintain accurate records while upholding HIPAA and company standards.

The role requires a high school diploma, 18+ months in a medical front desk role with insurance forms and scheduling software, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner; checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and scans/files patient forms; updates demographics and insurance information in the system; collects co-pays and balances; provides receipts; answers phone calls promptly and professionally.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact; routes to appropriate personnel or takes thorough messages; pages clinical personnel as appropriate; communicates messages accurately and timely according to procedures.
• Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of cancellations and makes notes in patient charts.
• Schedules outside consults/procedures ordered by providers.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Schedules diagnostic imaging (e.g., CT scans, PET scans) once approved by insurance.
• Maintains chart messages and queue items.
• Scans and copies updated insurance cards.

Skills

Front desk reception

Medical office experience

Microsoft Office

HIPAA/compliance awareness

Communication skills

Education

High school diploma

Tools

Scheduling software

Electronic health records

Job description

Urology Associates of Central Missouri is seeking a full-time Patient Services Coordinator to ensure smooth daily patient flow and deliver excellent care in a fast-paced office. You will greet patients, answer calls, collect payments, schedule appointments, and maintain accurate records while upholding HIPAA and company standards.

The role requires a high school diploma, 18+ months in a medical front desk role with insurance forms and scheduling software, and proficiency in Microsoft Office.