Patient Services & Scheduling Specialist

Mercy Home Health; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical insurance

Job summary

Mercy Health in Cincinnati is seeking a Patient Services Representative (PSR) for the Physician Office - The Jewish Hospital Outpatient Clinic & Rehabilitation. You will be the first point of contact, handling patient registration, demographics verification, insurance cards, scheduling appointments, and entering information into the computer system.

This role emphasizes excellent customer service, accurate record keeping, and collaboration with physicians and staff across locations.

Qualifications

• High School Diploma or GED is required.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and the community.
• Answers calls, routes messages, schedules patients, and enters information for scheduling.
• Processes patients at the time of their appointments and verifies demographics/insurance.
• Resolves issues promptly to maintain patient flow and informs supervisor of any issues.

Skills

Patient registration

Communication skills

Scheduling

Cash handling

Insurance verification

Education

High School Diploma or GED

Job description

Mercy Health in Cincinnati is seeking a Patient Services Representative (PSR) for the Physician Office - The Jewish Hospital Outpatient Clinic & Rehabilitation. You will be the first point of contact, handling patient registration, demographics verification, insurance cards, scheduling appointments, and entering information into the computer system.

This role emphasizes excellent customer service, accurate record keeping, and collaboration with physicians and staff across locations.