Patient Services & Scheduling Specialist

Johns Hopkins University; Baltimore (MD); On-site; USD 22,317 - 39,674; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and to maintain accurate patient information for efficient encounters. The role involves scheduling, pre-registration, check-in/check-out, and team collaboration in a hospital setting.

The position requires a High School Diploma or GED and at least one year of customer service experience; two years of related work experience is preferred.

Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

• Coordinate visits within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Verifies and enters pre-registration and insurance information into the computer system.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care and guides them to resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedure codes to charge vouchers for computer input.
• Enters patient charges into the computer system.
• Discusses patient charges with patients and/or family when appropriate.
• Screens patient calls and medical issues and determines physician/nurse response is required.
• Schedules patients for laboratory tests, procedures, surgeries and admissions using automated records systems.

Skills

Customer service

Education

High School Diploma or GED

Two years college

Job description

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and to maintain accurate patient information for efficient encounters. The role involves scheduling, pre-registration, check-in/check-out, and team collaboration in a hospital setting.

The position requires a High School Diploma or GED and at least one year of customer service experience; two years of related work experience is preferred.