Patient Services & Scheduling Coordinator (EMR)

Tennessee Oncology; Nashville (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

Tennessee Oncology, a leading community-based cancer care provider, is hiring a Patient Services Coordinator in Nashville. The role supports registration, scheduling, and patient flow across clinics, ensuring accurate demographics, insurance verification, and timely appointments.

You will handle front-desk duties, co-pay collection, EMR preparation, and communications with referring physicians, while maintaining HIPAA compliance and excellent customer service in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years in a professional office with customer service experience.
• EMR experience preferred or within 90 days.
• Strong computer skills including MS Office proficiency.

Responsibilities

• Provide excellent patient service to patients, referring physicians, and callers.
• Answer multi-line phone system courteously and relay or transfer information as needed.
• Greet/check in patients and manage appointments for multiple physicians.
• Collect co-pays, deductibles, and payments; reconcile end-of-day reports.
• Verify patient demographics and insurance; obtain referrals and authorizations.
• Maintain and update patient records; enter data into EMR and ensure HIPAA compliance.

Skills

Verbal and written communication

Organizational skills

Customer service

Fast-paced environment

Education

High school diploma or GED

Tools

MS Office

Electronic Medical Records

Windows file management

Email experience

Job description

Tennessee Oncology, a leading community-based cancer care provider, is hiring a Patient Services Coordinator in Nashville. The role supports registration, scheduling, and patient flow across clinics, ensuring accurate demographics, insurance verification, and timely appointments.

You will handle front-desk duties, co-pay collection, EMR preparation, and communications with referring physicians, while maintaining HIPAA compliance and excellent customer service in a fast-paced setting.