Patient Service Coordinator - Pulmonology Clinic - Full-Tiime

Mercy Medical Center - Cedar Rapids; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Medical Center - Cedar Rapids is seeking a patient-focused administrative assistant for the Pulmonology Clinic. The role provides front-desk service, answers calls, schedules visits, processes messages, and supports the provider team to facilitate efficient patient care.

Ideal candidates have a High School diploma, at least one year of customer service experience (preferably in a medical office), strong computer and scheduling software skills, and the ability to stay organized in a

Qualifications

• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
• Knowledge of scheduling software and routine clinic workflows.
• Strong communication and computer skills, with attention to detail and accuracy.
• Ability to stay organized and calm in a fast-paced clinical environment.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner; conveys messages accurately.
• Schedules, cancels, reschedules and confirms patient visits according to procedures.
• Prepares incoming medical record information for provider visits and responds to requests for records.
• Handles routine billing questions and forwards more complex questions to the Mercy billing office as appropriate.
• Maintains a clean and orderly work area and supports cross-coverage as needed.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Attention to detail

Ability to work in fast-paced

Education

High School Diploma or equivalent

Tools

Scheduling software

Outlook

Job description

Schedule: Monday - Thursday 8:00 am - 4:30 pm, Friday 8:00 am - 4:00 pmWork ShiftDayScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.Job DescriptionJob DutiesAnswers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.Prepares incoming medical record information for provider visit.Retrieves and disburses messages.Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.Provides patient education as needed for the scheduled test/procedures.Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.Responds to medical record requests in a timely manner.Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.Cross covers for other clerical staff as needs arise.Maintains work area in a clean, neat and orderly manner.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesMercy Pulmonology Clinic:Maintains physician schedule in the scheduling software and in outlook.Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes.Orders office supplies.Knowledge, Skills and AbilitiesExcellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.Professional ExperienceOne year of relevant customer service experience preferred, previous experience in a medical office setting preferred.EducationHigh School Diploma or equivalent preferred.Licensure, Certification, RegistrationN/APhysical RequirementsLight: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.