Patient Care & Scheduling Specialist

Penn Medicine; Phoenixville (Chester County); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Comprehensive benefits package

Employee engagement

Job summary

Penn Medicine Phoenixville is seeking a Patient Services Associate to support a high-quality patient experience at Penn Family Medicine Phoenixville. The role focuses on greeting patients, handling calls, scheduling, and front-end duties to ensure smooth clinic operations.

Requirements include a HS Diploma or GED and 2+ years in a medical office or customer service setting. This is a full-time, on-site position with a focus on accurate data entry and patient-centered care.

Qualifications

• 2+ years of medical office experience or relevant customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Assist with patient arrival/departure and check-in/check-out processes.
• Answer phones, take messages, and route inquiries per EMR procedures.
• Schedule patient appointments and coordinate with providers.
• Update patient insurance and billing information in EMR.
• Collect copays and verify demographics; manage front-end tasks.

Skills

Medical office experience

Customer service

Education

HS Diploma/GED

Job description

Penn Medicine Phoenixville is seeking a Patient Services Associate to support a high-quality patient experience at Penn Family Medicine Phoenixville. The role focuses on greeting patients, handling calls, scheduling, and front-end duties to ensure smooth clinic operations.

Requirements include a HS Diploma or GED and 2+ years in a medical office or customer service setting. This is a full-time, on-site position with a focus on accurate data entry and patient-centered care.