Patient Service Advocate – Front Desk & Scheduling

HealthFirst Family Care Center Inc.; Laconia (NH); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

HealthFirst Family Care Center seeks a Patient Service Representative to be the friendly face of the health center, greeting patients, answering calls, scheduling appointments, and handling registrations with care. You will verify insurance, collect co-pays, and maintain accurate records while ensuring HIPAA compliance.

Join a mission-driven team focused on accessible, high-quality community care and a welcoming patient experience in a busy primary care setting.

Qualifications

• High school diploma required; two years' medical office experience desired.
• Ability to greet and assist patients professionally
• Strong attention to detail and organization

Responsibilities

• Greet and assist patients and visitors in person and by phone with professionalism and warmth.
• Answer phones within 3 rings, using consistent and courteous telephone etiquette
• Keep the reception, waiting, and work areas clean and organized
• Register new patients and update existing demographics, including scanning insurance cards and verifying eligibility
• Confirm and update patient information at check-in
• Ensure consents are completed annually and HIPAA documentation is up-to-date
• Notify clinicians of patient arrivals and communicate delays as needed
• Schedule appointments, manage cancellation and waitlists, and follow up on no-shows
• Handle prescription and records pick-ups
• Collect co-pays and discount fees; reconcile daily cash drawer
• Process interoffice deliveries, faxes, voicemails, and appointment confirmations
• Manage patient charts and records requests
• Maintain provider schedules and verify insurance
• Cross-train in at least one other position within HealthFirst
• Maintain confidentiality and secure PHI at all times

Skills

Customer service

Phone etiquette

Organizational skills

Professionalism

HIPAA compliance

Education

High school diploma

Job description

HealthFirst Family Care Center seeks a Patient Service Representative to be the friendly face of the health center, greeting patients, answering calls, scheduling appointments, and handling registrations with care. You will verify insurance, collect co-pays, and maintain accurate records while ensuring HIPAA compliance.

Join a mission-driven team focused on accessible, high-quality community care and a welcoming patient experience in a busy primary care setting.