Patient Services & Scheduling Coordinator

New York State Energy Research and Development Authority; North Great River (NY); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Holidays

Tuition remission

Retirement plan

Job summary

New York Institute of Technology's College of Osteopathic Medicine Family Health Care Center in Central Islip seeks a full-time Office Assistant to be the welcoming first contact for patients, handling scheduling, payments, and administrative tasks with professionalism.

The ideal candidate is organized, communicates clearly, respects patient privacy under HIPAA, and can work with EHR systems like eClinicalWorks; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Preferred Medical Assistant Training and/or certification.
• Prior experience with patient scheduling or working in a medical health center preferred.
• Familiarity with Medical Terminology.
• Computer skills (use of an electronic medical record system required).
• Operating knowledge of personal computers and MS Windows applications (including Word, Excel and Outlook)
• Strong communication skills, both verbal and written.
• Ability to work with sensitive and confidential information and adheres to AHC HIPAA Compliance Program.
• Strong organizational skills and attention to detail.
• Maintain an approachable demeanor with a focus on patient care.
• Must be able to interact with patients, insurers and team members in a responsible, professional and ethical manner.
• Ability to self-motivate.
• Bi-lingual Spanish preferred.

Responsibilities

• Oversee the process of physician orders and insurance approvals.
• Obtain information to complete prior authorizations for radiology, medications, and other services.
• Answer telephone, take messages and document in EMR.
• Handle all appointment scheduling.
• Greet patients and collect information and signatures.
• Document patient arrival and verify information.
• Process patient payments and billing inquiries.
• Assist with patient referrals and follow up with specialists.
• Coordinate communication between patients, doctors, billing and staff.
• Log patient communications in eCW.
• Maintain a clean front desk and waiting area.
• Manage EHR and HIPAA compliance.
• Other duties as assigned.

Skills

Communication skills

Bilingual Spanish

Attention to detail

Confidentiality

Self-motivation

Education

High school diploma

Medical Assistant certification

Tools

eClinicalWorks (eCW)

Microsoft Word

Microsoft Excel

Outlook

Job description

New York Institute of Technology's College of Osteopathic Medicine Family Health Care Center in Central Islip seeks a full-time Office Assistant to be the welcoming first contact for patients, handling scheduling, payments, and administrative tasks with professionalism.

The ideal candidate is organized, communicates clearly, respects patient privacy under HIPAA, and can work with EHR systems like eClinicalWorks; bilingual Spanish is a plus.